Shipping Policy
Amuree Shipping & Returns: Crafted with Care, Delivered with Delight!
At Amuree, we pour our hearts into every product. We hand-pick the finest natural ingredients, meticulously test our formulas, and constantly refine our craft – all to create luxurious experiences that nurture your well-being.
Sometimes, even the best-laid plans can take a detour. Maybe a precious jar gets jostled during shipping, or perhaps a touch of wanderlust strikes a particular ingredient. Whatever the bump in the road, we're here to make things right, swiftly and with a smile.
If, for any reason, your Amuree order doesn't bring you pure joy, simply reach out to our friendly team! Here's a little favor we ask: If you do encounter an issue, please let us know the details. Your feedback helps us constantly improve and ensure every Amuree experience is truly delightful.
A "Return" pertains to the action of returning an item purchased from the Amuree Inc. website under the circumstances outlined below, which include but are not limited to:
(a) Receiving a defective or damaged product dispatched by Amuree Inc.
(b) Receiving an incorrect product dispatched by Amuree Inc.
Amuree Inc. reserves the right to accept Returns at its discretion, regardless of the terms outlined in this policy.Prior to making a purchase decision, we strongly advise reviewing the returns and refund policy. If you order an incorrect item, you are not eligible for a return or refund.Our 30-day Returns Policy allows you to return items purchased from us within 30 days of purchase. To initiate a return, you must submit a return request with comprehensive details of the order, and the products intended for return must be submitted within 30 days of receiving the order. All returned items undergo scrutiny to ensure they meet the criteria specified in our quality checklist. Refunds or replacements are processed only after meeting these standards. Amuree Inc. reserves the right to reject returns at its sole discretion.
Returned items must be undamaged, returned: i) in their original condition unused and in their original packaging ii) this extends to all products that we sell through our e-commerce and offline not limited to markets. Returns of items damaged due to neglect, improper usage, or application are not covered by this policy and will not be accepted. During sales or promotional offers, special rules may override this Returns Policy. For further inquiries, please contact amuree.info@gmail.com.
SHIPPING POLICY
SHIPPING INFORMATION Delivery usually takes around 2-3 weeks to reach following purchase confirmation. Allow us to take 3-4 days to process your order, you will then receive a delivery confirmation email once the order is dispatched. *Please contact our customer service via email on amuree.info@gmail.com if you wish to enquire about express shipping options.
We do EVERYTHING at our end to meet your expectations, but occasionally parcels are delayed due to circumstances beyond our control. If your delivery time frame has been and gone, get in touch with us at amuree.info@gmail.com and we will look into it for you. Remember, since shipping time does varies with different countries, please allow 21 days after dispatch before getting in touch as your parcel may be delayed at customs.
We do EVERYTHING at our end to meet your expectations, but occasionally parcels are delayed due to circumstances beyond our control. If your delivery time frame has been and gone, get in touch with us at amuree.info@gmail.com and we will look into it for you. Remember, since shipping time does varies with different countries, please allow 21 days after dispatch before getting in touch as your parcel may be delayed at customs.
If you have 2 or more separated orders below USD$100 each under the same mailing address, we will combine them and ship them in a single patch with a single postage fee. All other excess postage fee will be fully refunded to you.
If we haven’t managed to cover everything here, email our customer service at amuree.info@gmail.com and they’ll do everything they can to help.